Shipping, Warranty & Returns Policy

Shipping

Once shipped, customers will receive an email with tracking information to monitor the delivery. Please allow 5-10 business days for delivery in the US, EU, and Israel, and up to 2-6 weeks elsewhere (international delivery times may vary). While we strive to deliver your order as soon as possible, unexpected events may lead to unexpected delays so please allow a little extra delivery time.

Tempdrop is currently not shipping to some countries/areas. Click here for a full list.

Countries with exclusive local distributors:

France	Tempdrop is exclusively available through our local partner Hollis.	Click to order: Laboratoirehollis.fr
Poland	Tempdrop is exclusively available through our local partner Zaplanujrodzine	Click to order: Zaplanujrodzine.pl
Chile	Tempdrop purchases are available with Cencomex	Email: vaguayo@cencomex.cl Whatsapp: +56 9 6170 3779

Tempdrop Shipping rates will be added at checkout before payment is processed.

Returns

Tempdrop One-year Satisfaction Guarantee

Add our optional upgrade to your Tempdrop at the time of purchase for a one-year satisfaction guarantee. If you are unsatisfied with your Tempdrop, you can return it for a refund anytime within the year. You will be refunded with your purchase price, less a $15 returns processing fee. Buyers are responsible for return shipping costs*

The Tempdrop sensor must be returned with the armband and in good working condition.

Exceptions

Shipping costs.

Armbands and accessories.

Damaged Tempdrop - If your sensor is no longer working, please contact us for help with a warranty assessment.

Any VAT/Tax portion charged during checkout.

Customs charges, import duties, and associated fees.

30-Days Change of Mind

When a box is still sealed and the product is unused, we may exercise discretion and grant a refund (within 30 days). A $20 handling and restocking fee will be deducted. Buyers are responsible for return shipping costs.

To qualify for a change of mind refund,

A return authorization must be requested from Tempdrop customer support within 30 days of the date of the order.

Photo proof of the unopened packaging will be required (the silver seal sticker on the box packaging must be visibly intact).

Manufacturer's Warranty

Tempdrop devices come with a standard one-year manufacturer's warranty. You can upgrade this to two years with the optional satisfaction guarantee add-on. The warranty starts from the date of purchase.

Armbands are covered under a three-month manufacturer's warranty.

Please contact us at support@temp-drop.com to troubleshoot any issues. All assessments are done remotely for your convenience. If we determine the issue is due to a manufacturing defect, we will exchange it and cover the shipping costs.

To initiate a claim under warranty, the following process must be followed:

Open the Tempdrop app and click the "message" icon on the top left section of the main screen or through "contact support" in the app's menu. If you don't have access to the Tempdrop app, please email support@temp-drop.com. In your message, provide as much information as possible about the issue, along with screenshots, photos, and/or videos when appropriate.

A remote assessment will be carried out to determine the cause of the fault.

Incidents that fall outside the scope of the manufacturer's warranty include (but are not limited to) accidental user damage, loss, water damage, normal wear and tear, cosmetic damage, and incorrect battery placement.

Where a user attempts to resolve the issue themselves without the guidance of a Tempdrop employee, the warranty will be void. Please do not open the Tempdrop for any reason other than to change the battery when prompted (following the guidance in the app menu) or at the direction of a Tempdrop team member.

Tempdrop Insurance

Protect your Tempdrop sensor against accidental loss or damage. Upgrade at the time of purchase to save or add it after purchase at any time.

Insurance T&Cs:

One-year renewable insurance against loss or accidental damage of your Tempdrop sensor.

First claim replacement on your Tempdrop sensor is free.
Additional claims within the same year are subject to an extra $49 fee for each replacement sensor.
$19 processing fee for every claim.
Armband replacements can be added to each sensor claim for an additional $9.
Insurance cannot be added retroactively after loss or damage. Sensor activity will be checked before a claim is approved.
The original sensor will become the property of Tempdrop and will be deactivated. If a lost sensor is found, it must be returned to Tempdrop.

To start an insurance claim, contact support through the Tempdrop app. Provide the insurance order number, user email address (app login), and details. To renew your insurance annually ($45), contact our team.